You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hacker

I think somebody has hacked my phone and I'm not sure. I don't know how to check or get it looked at right now. If anyone could give me some advice that would be great. Someone from Russia hacked my Spotify but I fixed that. Now my phone freezes and dies randomly and quickly.

iPhone X, iOS 13

Posted on Apr 8, 2020 5:23 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2020 5:36 PM

You Spotify account was NOT hacked out of your iPhone. It was most likely compromised externally via a phishing email or something similar. If you have changed your Spotify account's password then you are good to go on that front.

As far your iPhone freezing and shutting down randomly, this is probably a separate issue than the one above. Please follow the instructions in this article by Apple and ➔ Force ReStart Your iPhone.

If that does not work then how is your Battery Health? Open Settings ➔ Battery ➔ Battery Health and let us know what is your Maximum Capacity percentage. If that percentage is at or less than 80% then your issues can be related to a failing battery.

Let us know what you find with details please.


Axel F.


3 replies
Question marked as Top-ranking reply

Apr 8, 2020 5:36 PM in response to beccatenry

You Spotify account was NOT hacked out of your iPhone. It was most likely compromised externally via a phishing email or something similar. If you have changed your Spotify account's password then you are good to go on that front.

As far your iPhone freezing and shutting down randomly, this is probably a separate issue than the one above. Please follow the instructions in this article by Apple and ➔ Force ReStart Your iPhone.

If that does not work then how is your Battery Health? Open Settings ➔ Battery ➔ Battery Health and let us know what is your Maximum Capacity percentage. If that percentage is at or less than 80% then your issues can be related to a failing battery.

Let us know what you find with details please.


Axel F.


Hacker

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.