User profile for user: chrisepic
chrisepic Author
User level: Level 1
4 points

iPhone 7 froze during update from iTunes, cannot hard-restart.

I plugged my iPhone 7 into my iMac to update my phone... it started to update then froze during it and I received an error... I cant even hard-reset my phone by pressing volume and home button at same time. nothing will restart it.

iPhone 7, iOS 13

Posted on Apr 8, 2020 7:17 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,726 points

Posted on Apr 8, 2020 7:58 PM

Hello Chris,

See if the instructions in this article by Apple ➔ If Your iPhone is Non-Responsive or Frozen helps you in addressing your issue.


Axel F.

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iPhone 7 froze during update from iTunes, cannot hard-restart.

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