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Hawkeye800 Author

Level 1

4 points

Apple TV stuck on Apple TV+ screen

Tried reset. No change. Power off. No change. Great job Apple.

Apple TV (2nd gen)

Posted on Apr 9, 2020 3:34 AM

Best reply

Urquhart1244

Community+ 2024

Level 10

139,960 points

Posted on Apr 9, 2020 7:05 AM

If you have an Apple TV (2nd generation), then you do not have access to Apple TV+ on that device.

Devices you can use with the Apple TV app and Apple TV+ - Apple Support

Either you model Apple TV is different, or you are seeing a different image on screen.

Tried reset. No change.

To reinstall the system software and return to factory settings:

Restore your Apple TV through iTunes - Apple Support

Let us know how that goes.

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Apple TV stuck on Apple TV+ screen

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