Resetting security questions

I can’t reset my security questions because it’s saying the don’t have enough information

Posted on Apr 9, 2020 9:51 AM

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Question marked as Top-ranking reply

Posted on Apr 9, 2020 9:52 AM

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

If cannot answer the your security questions successfully, then see: 

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, unless there are extenuating circumstances, we can do nothing for you. But, if you want to contact Apple support to discuss your problem, see these support options:

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option. 

2 replies
Question marked as Top-ranking reply

Apr 9, 2020 9:52 AM in response to dylanfromlancaster

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

If cannot answer the your security questions successfully, then see: 

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, unless there are extenuating circumstances, we can do nothing for you. But, if you want to contact Apple support to discuss your problem, see these support options:

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option. 

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Resetting security questions

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