You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Disabling iTunes Backup Encryption for iOS Devices is bugged

This issue has existed for over a year, and from a post I made on Reddit (as well as a follow-up I just received), it seems others are also having this issue.


Trying to disable encryption goes as follows:


  1. Plug the device in and open iTunes.
  2. Go to the device page and click the check box to disable encryption.
  3. Enter the correct encryption password
  4. Watch as iTunes works then says the password is incorrect.


The strange thing is that I can change the encryption password by using the correct password, but I just can’t disable it.


This is not only annoying but also a serious issue because should the need arise and I only had my Windows laptop to disable encryption, I wouldn’t be able to do so.

Windows, Windows 6

Posted on Apr 9, 2020 12:05 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 9, 2020 6:37 PM

See Disable iOS backup encryption - Apple Community. Perhaps the backup to iCloud and restore method would work for you.


tt2

1 reply

Disabling iTunes Backup Encryption for iOS Devices is bugged

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.