Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

8 points

Software Update Helppppp

Trying to update software and keep gettin error message when searching...

iPad Air, iOS 9

Posted on Apr 9, 2020 1:03 PM

Reply

Similar questions

I keep getting an error message when trying to do software update. I’m not able to download software update
232 6
Help updating software I need help updating new software I keep getting a error message.
71 1
Software update error Why does every single time I try to update the software it says error?
275 1

10 replies

Level 10

81,010 points

Apr 9, 2020 1:34 PM in response to Niosa

Okay.

Your iPad Air is tooooo far behind in iOS upgrades/updates to do using the over-the-air, software update feature.

You will need to connect your iPad Air 1st gen to a real, full computer, also connected to the Internet, using the recent version of the iTunes app for computer and have the iTunes application upgrade that 1st gen iPad Air to its maximum, current iOS version of iOS version 12.4.6.

Reply

Level 10

81,010 points

Apr 9, 2020 2:16 PM in response to Niosa

You are most welcome!

Enjoy your iPad Air.

Reply

Level 10

81,010 points

Apr 9, 2020 1:43 PM in response to Niosa

Update your iPhone, iPad, or iPod touch - Apple Support

Update to the latest version of iTunes - Apple Support

Reply

Level 10

81,010 points

Apr 9, 2020 1:20 PM in response to Niosa

Which year and model number iPad Air and what iOS version is it currently running?

Reply

Level 1

8 points

Apr 9, 2020 1:24 PM in response to MichelPM

Hey its Model: A1474

dunno wat its running! im not very good at this!

Reply

Level 1

8 points

Apr 9, 2020 1:24 PM in response to Niosa

i think its version 9.1(13B143)

Reply

Level 10

81,010 points

Apr 9, 2020 1:26 PM in response to Niosa

The iOS version can be found in the Settings app, General settings panel > About.

Tap About and look down that list until your find the iOS version.

Reply

Level 1

8 points

Apr 9, 2020 1:28 PM in response to MichelPM

ok thanks

version 9.1(13B143)

Reply

Level 1

8 points

Apr 9, 2020 1:36 PM in response to MichelPM

ok thanks so much...

i have a laptop so can I do it from this and how if u can help??thanks

Reply

Level 1

8 points

Apr 9, 2020 2:15 PM in response to MichelPM

OMG thank u so much I just have it done ur a genius thanks

Reply

Software Update Helppppp

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up