Stolen Apple ID

Question

Level 1

4 points

Stolen Apple ID

I decided to sell my iPhone7 Plus. One customer texted me on Viber. She decided to buy my phone but asked to enter her Apple ID to be sure that it works and asked me to send screenshot. I did it (yeah, I know how silly I am). Than she texted me that she can block my iPhone and she wants money from me. I have a phone, I have a box, imei, receipt but I can't use my phone. How can I reset her Apple ID from my phone? What should I do in this situation? What will be if she really lock my phone?

iPhone 7 Plus

Posted on Apr 9, 2020 2:13 PM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

684,531 points

Apr 9, 2020 2:27 PM in response to violetta_d

If you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

https://twitter.com/AppleSupport

Reply

Answer 2

Apr 9, 2020 2:31 PM in response to violetta_d

Except for what Eric says, you'd have to guess her password or alternatively be able to guess her security question answers given that the iPhone is set up under her Apple ID. If you can't do so, then the phone is useless to you unless the extenuating condition Eric mentions works for you.

Reply

Stolen Apple ID

Similar questions