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iphone XS max keeps crashing after software update 13.4.1

iPhone XS keeps crashing every 2 mins since it was updated with 13.4.1

iPhone XS Max, iOS 13

Posted on Apr 10, 2020 12:20 AM

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Question marked as Top-ranking reply

Posted on Apr 10, 2020 12:22 AM

If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

5 replies

May 20, 2020 5:18 AM in response to DJBK2020

I'm afraid that you're not the only one. My phone did precisely the same (and there are other threads on here). No solution after multiple chats with Apple.


Today they gave me a solution. Post in the phone and pay nearly £600 up front first for a repair.


£600 for a fix for an Apple caused problem? I am FURIOUS.


If anyone from Apple sees this thread then the chat ID was


You are chatting with David. Your case number is 101091539915.


I will monitor these boards to see if a fix comes up, but otherwise this is the last Apple product I will ever buy, and I'll spread the gospel far and wide too.

iphone XS max keeps crashing after software update 13.4.1

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