Screen mirroring cuts out

Question

hcsitas Author

Level 6

13,970 points

Screen mirroring cuts out

Happens within 5 minutes of pausing video playing on iPhone iOS Safari.

Latest iOS fixes
5GHz full-strength WiFi @433 Mbps
full battery tethered to an iMac, and also without
TV, phone & Router all in the same room

Any ideas? Runs flawlessly for hours on stretch when not paused.

Thank you.

iPhone SE

Posted on Apr 10, 2020 2:03 AM

Reply

Answer 1

raina_b22

Community Specialist

Apr 12, 2020 1:13 PM in response to hcsitas

Hello hcsitas,

Thanks for posting to the Apple Support Communities, and I understand that Screen Mirroring doesn't consistently stay connected. I'll do what I can to help.

Here are some suggestions based on what you've done already:

Check your TV's settings for anything that might prevent connections when content is paused or stops sending instructions. If it is a monitor, also check any sleep settings.
Restart both the router and the iPhone then try opening a new video: Restart your iPhone

Try the rest of the suggestions in this link under "If your content gets interrupted or your network lags": If AirPlay or screen mirroring isn’t working on your device

Thanks and have a wonderful day.

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Answer 2

brenden dv

Community Specialist

Apr 12, 2020 2:35 PM in response to hcsitas

hcsitas,

If you're still having issues after doing all those steps, the next best thing to do is reach out to Apple Support directly: Contact Apple Support

Take care.

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Answer 3

hcsitas Author

Level 6

13,970 points

Apr 13, 2020 1:42 AM in response to brenden dv

Nah, not worth my time but I’ve given them feedback. You do the same when it happens to you ok? It will on first try. Thanks anyways.

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Answer 4

hcsitas Author

Level 6

13,970 points

Apr 12, 2020 1:21 PM in response to raina_b22

Thanks, but it’s not a TV issue as disconnects do not occur playing other content. Re: the rest, did all that and more. To me this looks like a bug or intended design because the disconnects seem to be triggered by timer/something that iOs won’t explain. It could also be a hardware defect on Apple TV 4. Have you tried duplicating it?

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Screen mirroring cuts out

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