Bluetooth not working

Question

Robert1934 Author

Level 1

8 points

Bluetooth not working

Get "Bluetooth PAN _not connected" on iMac and on MacBook air after having "genius" revert from Catalina to Mojave

MacBook Air 13", macOS 10.14

Posted on Apr 10, 2020 1:53 PM

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Answer 1

Top-ranking reply

ShidoinBB

Level 1

15 points

Apr 13, 2020 12:03 PM in response to Robert1934

This may be a long shot but it worked for me on a Mac Pro mid 2010 running Mojave. Disconnect the iMac from power - as in pull the plug. Same with the MacBook Air - shut it down not just sleep. Wait about 30 seconds and replug and startup.

Learned this trick from one of the Apple techs at the store. I think it forces the bios to reset the PRAM. Hope it works for you.

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Answer 2

Wilddrums

Level 5

4,286 points

Apr 10, 2020 2:13 PM in response to Robert1934

You can try:

Hold Option+Shift and click on the Bluetooth icon in the Menu Bar. Select Debug > Reset the Bluetooth module.

Were you using an iPhone to share an Internet connection?

WD

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Answer 3

Wilddrums

Level 5

4,286 points

Apr 13, 2020 12:56 PM in response to Robert1934

If you didn't already you can try to reset the SMC and the PRAM: How to reset the SMC of your Mac - Apple Support.

WD

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Answer 4

Robert1934 Author

Level 1

8 points

Apr 10, 2020 2:21 PM in response to Wilddrums

Did that countless times. I have several devices on my home wifi including android and windows. They all work just fine but the two Apple devices can't connect with each other or any of the other units. Of course, at this time I can't go back to the store.

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Answer 5

Wilddrums

Level 5

4,286 points

Apr 13, 2020 12:13 PM in response to ShidoinBB

Yes, this procedure can work on some older Macs. Recent Macs are different. PRAM and SMC can be reset by other means anyways. I didn't suggest that to the OP as I initially thought the "Genius" would have done that upfront. Maybe not afterall ...

Thanks for the feedback,

WD

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