unknown payment

deducted cash from the card in the amount of $ 20 marked APPLE.COM/BILL. There is no such payment in the purchase history. also no receipt by email.


my apple id account is not in other users of my family, it is only with me and on my computer.

iPhone X, iOS 13

Posted on Apr 10, 2020 10:29 PM

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Apr 11, 2020 3:40 AM in response to Nursultanermakhanov

You are seeing a scam.


Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

Learn about/Increase security

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Learn about Phishing, Apple Practices,etc.

 

 See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

See How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

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Apr 11, 2020 6:25 AM in response to Nursultanermakhanov

If there was an actual charge to your credit card.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


If necessary, contact iTunes Support.


iTunes Store - Contact Us - Official Apple Support.      

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