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MacBook Pro 2019 Anti-Glare Coating Issues

I've started seeing what looks like the anti-glare coating having a permanent stain at both bottom corners of my screen. I've never done anything to the display or touch it besides occasionally using a microfibre cloth to gently wipe away dust.


I'm aware of older models and the problems they had with "stain gate", but haven't heard anything about it for the 2019 model. I'm still under warranty so would this problem be covered? I'll obviously have to wait until I can have it inspected in person but I'm hoping to get an answer on why this is already happening to my screen.

Posted on Apr 11, 2020 10:02 AM

Question marked as Top-ranking reply

Posted on Apr 11, 2020 10:44 AM

Take it in—In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



---------------------------------------------------


https://support.apple.com/my-support




If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html



AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warranty replacement rates will apply


(*note: there may be some delay due to the temporary Apple Store closures)


or call AppleCare Support at 1-800-APLCARE.

2 replies
Question marked as Top-ranking reply

Apr 11, 2020 10:44 AM in response to Community User

Take it in—In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



---------------------------------------------------


https://support.apple.com/my-support




If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html



AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warranty replacement rates will apply


(*note: there may be some delay due to the temporary Apple Store closures)


or call AppleCare Support at 1-800-APLCARE.

MacBook Pro 2019 Anti-Glare Coating Issues

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