iPad pro 2020 overheating for no reason

Question

iPad pro 2020 overheating for no reason

Hi ! I just got myself the new iPad Pro 2020 and after two days I realized my device was heating up pretty hard. My previous iPad Pro 2017 was heating up only with the new Procreate and only during one artwork with a lot of layers so I didn’t mind so much. This is my third IPad and I pretty much never ever had an iPad overheating so much and especially doing nothing!!!

Even outside of the app so I have no clue what’s going on! In the battery info it said that YouTube and Procreate were using a lot of power. I eventually narrowed it down to Procreate possibly being the issue. But really even when not using the app it gets hot, and really hot! I’m on iOS 13.4 and I disabled 90% of run in background options for my app, (we don’t have the option for Procreate), I deleted FaceTime, I disabled Siri suggestions. I’ve done hard reboots so many times and I even completely did a fresh install.

I use the Apple Pencil, but seriously why would the pencil cause such heating that makes no sense, especially because my experience with my previous iPad Pro 2017 and the Apple Pencil dictates how it’s supposed to work (ie not heating up)

and today I’ve tried using the iPad in airplane mode and still overheated, sooo probably not a WiFi issue.

After reinstalling fresh I felt that the issue had gone away but since then I’ve done the new iPad AND procreate updates and the issue came back so it’s hard to understand what’s going on. Hellllp, please!!

Anybody else has this issue? Any idea of what’s going on ?

Can’t wait for help and /or input, thanks in advance.

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Apr 11, 2020 10:20 AM

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Answer 1

Top-ranking reply

stephanefromarras Author

Level 1

12 points

May 18, 2020 3:29 AM in response to Nicv1990

I’d have to add that components don’t like heat, that’s why computers have fans... with all due respects, my iPad was overheating while doing nothing, brother... you can’t tell me that it’s normal. It’s my third iPad and my previous devices only heated when having tough work loads, which is normal.

Anyway, I complained and received a replacement unit and a 100 euro refund...

To make it clearer, on a scale from 0 to 10, zero being cold and ten being a level of heat that feels like the iPad’s going to explode, my previous unit could get to 7/10 when multitasking and having the battery being insanely draining, and even 8/10 one time when I was outside though in the shade.

This new unit gets a 3/10 when doing a lot of work and 4/10 if the outside temperature is hot. Which is definitely a huuuuuge difference. I’ve also found a workaround to drop the temperature and in the same breath save battery life by reducing transparency in accessibility and that made a huge difference dropping the heating to 2/10 and 3/10 respectively.

Just wanted to let you know that my issue was excessive heating, not just heating. There’s no way that it was acceptable to use procreate while using Netflix in picture in picture with AirPods and feel like the iPad was going to explode because it was so hot that the whole screen was burning. Now I do the exact same thing and it’s heating normally, not over heating.

I hope I wasn’t aggressive in my answer, I just had to give the whole picture.

Cheers !

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Answer 2

QuickPost

Level 10

103,437 points

Apr 11, 2020 12:27 PM in response to stephanefromarras

Hello,

You will need to call Apple for assistance.

Contact AppleCare

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Answer 3

Apr 15, 2020 9:42 AM in response to QuickPost

Called them, apparently the device itself doesn’t have a problem it could be a software bug (amazing that the device could be shipped with a bug in the software). I’m waiting on a usb-C to Usb-A cable to plug it in my computer and do a full restore (which is supposed to clean everything and get rid of bugs).

But going to analytics data on the iPad I’ve found pretty interesting things! There are soo many wakeups logs! After a quick research it seems that wakeups show that the cpu does too much at the same time which could cause the overheating... but I’m no programmer, I’d like to have some help to understand it more.

I’ve taken screenshots, I’d love some help to understand that a little more please. At this point now I’ve deleted every third party app, after a second reinstalling, and the overheating still happens and so many times without even doing anything. I’m sad that I can’t use my brand new iPad and it’s been 2 weeks...

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Answer 4

Nicv1990

Level 1

8 points

May 17, 2020 2:06 PM in response to stephanefromarras

You do know that it’s normal for iPads to get hot in back unlike computers they do not have fans and of course the new ones are also going to get hot look how thin they are and also if your using it while charging it’s going to get hot because it charging as you are using it. I play dragon raja on my iPad Pro and gets hot in the back we’re else is the devices going to realese it’s warm heat.

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Answer 5

ChrisJ4203

Level 10

236,315 points

May 9, 2020 4:08 PM in response to stephanefromarras

You don't. The ability to edit a post only lasts for 15 minutes after the initial post. After that point, you cannot edit it. If you read the Terms of Use that you agreed to before posting here, you find that when you post here, the content belongs to Apple, and therefore it stays here.

As far as your analytics, unless you are an Apple engineer, they are extremely difficult to interpret, as they are not really written in plain English. What you may believe says one thing, is just a reference for the engineers to use for troubleshooting, it could mean something else entirely.

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