Issues using a Microsoft Nano Transceiver with 2019 16" Macbook pro

This was the exact response of ideas from the manufacturer:

it is caused by the transmission frequency compatibility between the hub USB 3.0 ports and WiFi, there are 4 solutions for this issue:

1. Please set the transmission frequency of your WiFi to 5GHz in the wireless router.

2. Use the USB 2.0 port instead of USB 3.0 port

3. Use a high-quality USB 3.0 device/cable/connector, properly shielding the USB 3.0 peripheral device can help reduce the amount of noise emitted in the 2.4 GHz band

4. Use a high-quality USB 3.0 extension cord over 1 meter long to let the USB 3.0 device is far away from your Macbook.

Apologize for all inconvenience caused by that, this is a known issue about protocol incompatibility, hence Intel has released a white paper ‘USB 3.0* Radio Frequency Interference Impact on 2.4 GHz Wireless Devices’, please refer below link for details info:

http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html

I had tested with a Dell laptop using the same usb-c hub and experienced the same issues.

The only way i was able to get full functionality and reliability of the keyboard was when the usb receiver is within 12" or so of the keyboard. So in order to accomplish this with my standing desk setup i had to daisy chain my USB-A hub to my USB-C hub so that the receiver was close enough. It's not pretty but it works.

The manufacturer seemed to think the problem is caused by the transmission frequency compatibility between USB 3.0 and WiFi but turning off my wi-fi at my laptop and disconnecting my router and modem did not make any noticeable difference.

The 2019 macbook pro only has thunderbolt 3/USB-C ports so connecting the keyboard "directly" to the macbook is not an option. I see the same issue when using safe mode or test user account.