Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Device frozen during taking back up

Hi,

My iphone 7 device frozen during taking update.

tried with all basic restart techniques but apple logo remains on screen.

please help

Sanket

iPhone 7, iOS 13

Posted on Apr 12, 2020 3:54 AM

Best reply

Community+ 2024

Level 10

411,052 points

Posted on Apr 12, 2020 4:05 AM

If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

View in context

Similar questions