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Level 1

4 points

Device frozen during taking back up

Hi,

My iphone 7 device frozen during taking update.

tried with all basic restart techniques but apple logo remains on screen.

please help

Sanket

iPhone 7, iOS 13

Posted on Apr 12, 2020 3:54 AM

Top-ranking reply

Community+ 2024

Level 10

414,030 points

Posted on Apr 12, 2020 4:05 AM

If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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