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Hi, I having problem to open new document for Keynote and Pages. When I want to create new document/choose template Pages & Keynote quit unexpectedly.
This message pop up
Keynote quit unexpectedly.
Click Reopen to open the application again. Click Report to see more detailed information and send
macOS V.10.15.4, Keynote & Pages V.10
Hello richierio1985,
Thank you for using Apple Support Communities!
It is my understanding from your post that when you open a new document for Keynote and Pages that the apps quit unexpectedly. I recommend testing the issue while your Mac is in safe mode and/or in a new user account. The following articles have the steps you will need to test the issue in both safe mode and in a new user account:
How to use safe mode on your Mac - Apple Support
"Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed."
How to test an issue in another user account on your Mac - Apple Support
"If an issue stops happening when you log out of your macOS user account and log in with another, the issue could be related to the files or settings in your user account."
Best Regards.
Hello richierio1985,
Thank you for using Apple Support Communities!
It is my understanding from your post that when you open a new document for Keynote and Pages that the apps quit unexpectedly. I recommend testing the issue while your Mac is in safe mode and/or in a new user account. The following articles have the steps you will need to test the issue in both safe mode and in a new user account:
How to use safe mode on your Mac - Apple Support
"Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed."
How to test an issue in another user account on your Mac - Apple Support
"If an issue stops happening when you log out of your macOS user account and log in with another, the issue could be related to the files or settings in your user account."
Best Regards.
If the issue did not happen while in another user account, there may be some login items interfering. The article below will provide you with steps on how to remove login items which you may find helpful:
Open items automatically when you log in on Mac - Apple Support
Take Care.
If you have not been able to resolve the issue using the steps from the previous articles you may want to contact Apple Support for additional assistance.
Regards.
Log in using anothee account solve the issue. Now i want to fix setting for my own account. Thanks Brandon
Still cannot solve this problem.
How to 'repair' my user account so that i can use Keynote/ Pages and Number with my own user?
Keynote quit unexpectedly and cannot open or create new document
