tanishqvedak wrote:
The Touch Bar on my MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) is not working. I turn my laptop on this morning and the Touch Bar did not light up. It is just black. I tried touching where the buttons might be but nothing happened so its not just a backlight issue. I have done the following things
>Reset the NVRAM
>Reset the PRAM
>Reset the SMC
>Run the diagnosis on startup
How do I fix this? Do I need to take it in for repair?
If resetting the SMC https://support.apple.com/en-us/HT201295
does not bring it back to life, then you have a hardware problem—
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
Call (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE.
