Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac book air

My Mac book air has recently been freezing for periods on time but still playing my YouTube in the back ground I can’t seem to do anything but just close my lap top


but today was different I was watching YouTube when suppendly it stopped and went to a black screen but I could here the sound behind it so I closed my Mac and put it on charge and I went to re open it and the fans turned on and started going fast and getting loud and the screen would come back but it came back to the YouTube video I watched before the swap to the one I was watching when my Mac froze and then nothing happens I can’t move it or anything



I need help ASAP all my school work is on here

Posted on Apr 13, 2020 4:13 AM

Reply
Question marked as Best reply

Posted on Apr 13, 2020 9:28 AM

Startup in Safe Mode:    https://support.apple.com/en-us/HT201262

    Login to your account.

    Launch Safari and test.

    To exit Safe Mode, click  in the menu bar and choose “Restart”.


    Launch Safari holding  the shift key down and test.

1 reply

Mac book air

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.