touch screen locking up after update of ios

touch screen not responding or freezing,works for a moment

and then wont respond , I have reset it,and that doesnt help,and its all started after the update on the software today,can i remove that update?

can I reset the phone without a full wipe and restore to factory defaults??

iPhone 6s Plus, iOS 12

Posted on Apr 13, 2020 3:43 PM

Reply
1 reply

Apr 13, 2020 4:33 PM in response to CCGloans1

Hello!


It looks like you have a iPhone 6 Plus. Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149. This is a board level issue, and can not be fixed any other way than a total device replacement. Back up your device before bringing it to an Apple Store or Authorized Service Provider.

Below are links that may help

https://support.apple.com/iphone6plus-multitouch

https://support.apple.com/en-us/HT201557

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touch screen locking up after update of ios

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