Erase verses Remove Devise within Find my iphone

My iphone touch screen stopped working. I'm attempting to deactivate from Find my iphone so I can file a claim with insurance provide. The only option with Find my iphone is "erase" devise? My phone insurance provider said their should be a "remove device" button and not to use erase. Any info shared is greatly appreciated.

iPhone X, iOS 13

Posted on Apr 13, 2020 4:27 PM

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3 replies

Apr 13, 2020 4:30 PM in response to learae20

Read below:

  1. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit, debit, or prepaid cards for Apple Pay) is deleted from the device, and you won't be able to find it using the Find My app or Find iPhone on iCloud.com. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.
  2. Report your lost or stolen device to your wireless carrier, so they can disable your account to prevent calls, texts, and data use. Your device might be covered under your wireless carrier plan.
  3. Remove your lost or stolen device from your list of trusted devices.


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Erase verses Remove Devise within Find my iphone

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