I just updated iTunes to the latest version and now when I connect my iPod and iPhone 8 Plus it won’t recognize either one. I’m using a PC. Could there be an issue in the latest iTunes version? I think it’s 12.10.5?
Windows, Windows 10
Hello treemcd,
Thank you for reaching out in Apple Support Communities. I understand iTunes is not recognizing your iOS devices, when it's connected.
Having the ability to sync your media content and to create backups with iTunes is vital. I'll be happy to point you in the right direction.
To help troubleshoot this issue, I recommend to follow the steps outlined in this helpful article: If your computer doesn't recognize your iPhone, iPad, or iPod This can help resolve the behavior you're experiencing.
Please let me know, if that helps.
Kind regards.
Hello treemcd,
Thank you for reaching out in Apple Support Communities. I understand iTunes is not recognizing your iOS devices, when it's connected.
Having the ability to sync your media content and to create backups with iTunes is vital. I'll be happy to point you in the right direction.
To help troubleshoot this issue, I recommend to follow the steps outlined in this helpful article: If your computer doesn't recognize your iPhone, iPad, or iPod This can help resolve the behavior you're experiencing.
Please let me know, if that helps.
Kind regards.
I updated all my drivers in windows updates and it is working now. So it must’ve been in my PC and not iTunes.
treemcd,
That's wonderful to hear! Thanks for letting us know and for providing that update.
Have a wonderful rest of your day.
Take care.
iTunes won’t recognize iPod or iPhone
