I fear a virus was installed in my phone

Hi so yesterday while I was on Safari looking for the meaning off my name an ad popped up saying I had 3 viruses and to install a certain app so I did through the App Store it was on my phone for 5 minutes until I uninstalled it. I understand now that it was a hack but I fear that when I downloaded that app a virus was installed in my phone or that it got hacked if so how can I remove it please help.



​[Re-Titled by Moderator]

iPhone XR, iOS 13

Posted on Apr 14, 2020 7:47 AM

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12 replies

Apr 14, 2020 8:15 AM in response to a_averge04

Averge, this pop up has hit me many times, and you just have to ignore it. You said that you downloaded it, so the first step would be to run an antivirus scan. McAfee is a good program for this. You can find it at https://apps.apple.com/us/app/mobile-security-privacy-app/id724596345. Run a scan using the app, I promise this is legit. I have used this myself and it is very useful. After you run the scan, whether it finds anything or not, is to change your Apple ID password and watch your credit card for suspicious activity (If your credit card info is on your iPhone). I would also change any passwords that you have saved to your phone, like Emails. Hope this helps!

Apr 14, 2020 8:21 AM in response to a_averge04

The iPhone cannot be infected with a virus unless it has been jailbroken. You didn't get 3 viruses, you simply got a popup to try and get information from you. If you receive these again, it is a java script from the website you were at. Go to Settings>Safari>Clear History and Website data. Then power off the phone and back on again, then go about your surfing. Downloading the app was not a hack, and installing an app from the App Store cannot hack or install a virus on your iPhone either. Installing and scanning your iPhone with an anti-virus is not necessary, and it cannot successfully scan your device anyway due to the sandboxing feature of iOS. You will be just fine from deleting the app and clearing your web history.

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I fear a virus was installed in my phone

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