You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

reset iPad without password

How do I reset an old iPad that was given to me without the previous owner's password?


iPad mini 4 Wi-Fi

Posted on Apr 14, 2020 11:09 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 14, 2020 11:34 AM

In addition to the above (correct) info, the previous owner can use iCloud to remotely release the Activation Lock, if they still have their Apple ID and password. That sequence is described in the following article, linked from what LotusPilot references:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

3 replies
Question marked as Top-ranking reply

Apr 14, 2020 11:34 AM in response to LotusPilot

In addition to the above (correct) info, the previous owner can use iCloud to remotely release the Activation Lock, if they still have their Apple ID and password. That sequence is described in the following article, linked from what LotusPilot references:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Apr 14, 2020 11:20 AM in response to Hey212

If you don’t have the device passcode, that is easy to resolve:

https://support.apple.com/en-gb/HT204306


Your problem will be the Activation Lock as, if this is set, without the cooperation of the previous owner, you’ll not be able to reset this. Without documentary proof that you are the original owner, Apple will not assist. In this situation, there’s nothing that you r we can do to help.

https://support.apple.com/en-us/HT201365

reset iPad without password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.