User profile for user: emmamaher_
emmamaher_ Author
User level: Level 1
8 points

Messages not sending on MacBook Air

Hi,

I'm having trouble sending messages on my mac via imessages. I am able to recieve them perfectly normal but when I try to send any it tells me that "____ is not registered with imessages"

I have restarted my mac multiple times (including the deep restart with command option P R)

I have signed out of imessages and restarted the app multiple times too but that has not helped either

I have changed the date and time on my mac also (as I saw that suggested on another post) this also did not help

My facetime with the same email is working perfectly fine, the only issue is with sending messages.

Thanks.

MacBook Air 11", macOS 10.12

Posted on Apr 14, 2020 10:39 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,209 points

Posted on Apr 15, 2020 8:29 AM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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5 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,209 points

Apr 15, 2020 8:29 AM in response to emmamaher_

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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Messages not sending on MacBook Air

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