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iPad Mini won’t go into Recovery Mode

My sons iPad recently had a passcode added, easy fix right? Followed https://support.apple.com/en-us/HT204306 and device won’t go into recovery mode. I even tried power and home like a force restart and keep holding it until hopefully I see the recovery mode screen but it keeps going to this diagnostic page. I even went through the steps for the diagnostics but it seems like something maybe they use in store as nothing comes from that either. Unsure if there’s a way around this or any other suggestions. Thanks

iPad mini Wi-Fi

Posted on Apr 14, 2020 11:13 PM

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Posted on Apr 15, 2020 3:15 AM

This help page might be helpful in finding resolution:

https://support.apple.com/en-gb/HT201263

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iPad Mini won’t go into Recovery Mode

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