You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 7 disabled

My iphone 7 was blocked on February 6 and the following thing is written on the screen: "Iphone is disabled connect to iTunes". Can't update the program because there aren't enough gigabytes left in the phone, unfortunately I haven't used the backup either. I wonder how much chance there is of not losing the information (photos, videos, etc) on the phone?

Posted on Apr 15, 2020 3:06 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2020 3:25 AM

If you forgot your passcode, or if a message says that your device is disabled, learn what to do.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.

I am sorry, if you have forgotten your Lock Screen passcode and there is no backup, then all data is lost, if you have one, not to worry. (But if you have forgotten the Screen Time Passcode and unable to use this link If you forgot your Screen Time passcode - Apple Support or unable to reset Screen Time passcode then even if you have a backup everything is lost because restoring will bring back the screen time restrictions (Status Quo).)


Without backup what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; information already synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos *, Health data, call history, and files you store in iCloud Drive.

*-If you had turned on iCloud Photos, your content is automatically stored in iCloud. 

Forgot either? Click below…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

2 replies
Question marked as Top-ranking reply

Apr 15, 2020 3:25 AM in response to NinaBoku

If you forgot your passcode, or if a message says that your device is disabled, learn what to do.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.

I am sorry, if you have forgotten your Lock Screen passcode and there is no backup, then all data is lost, if you have one, not to worry. (But if you have forgotten the Screen Time Passcode and unable to use this link If you forgot your Screen Time passcode - Apple Support or unable to reset Screen Time passcode then even if you have a backup everything is lost because restoring will bring back the screen time restrictions (Status Quo).)


Without backup what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; information already synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos *, Health data, call history, and files you store in iCloud Drive.

*-If you had turned on iCloud Photos, your content is automatically stored in iCloud. 

Forgot either? Click below…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

Iphone 7 disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.