Hello,
My iphone 11 pro's camera ultra wide zoom (0.5x) is not working when taking photos and videos. Portrait mode is stuck at 2x while panorama, slomo, and time lapse are stuck at 1x and 0.5x only. My ios is up to date and I already tried reset. I bought this from US but I'm currently residing in the Philippines. Your help is much appreciated. Thanks!
iPhone 11 Pro, iOS 13
Hello jdm_93,
Thank you for using Apple Support Communities. It's my understanding that zoom isn't working as expected on your iPhone 11 Pro camera. You've done a great job trying to get this resolved! I'm happy to help.
If you haven't already, take a look at the resource below to make sure you've followed the appropriate steps to zoom in and out:
Take photos with the camera on iPhone
If the issue persists, the remaining steps in the following resource may help:
If the camera on your iPhone, iPad, or iPod touch isn't working
Let us know the results. Please include any other troubleshooting steps that you may have tried.
Have a nice day!
iphone 11 pro camera zoom not working properly
