iphone XS stuck in boot loop after ios 13.4.1 update

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iphone XS stuck in boot loop after ios 13.4.1 update

Hi, a couple of days ago (probably 11th/12th April), I updated my iphone xs to ios 13.4.1. After that I noticed weird battery drainage, apps freezing and closing completely, and the home indicator going missing sometimes. I ignored these because I didn't think they were that serious, but the battery drainage bothered me. In the early hours of the 13th I went to bed with my phone battery around 30% only to wake up and it was completely off. I start charging and for an hour or so, nothing happened. A few hours later, the phone started but wouldn't get past the apple logo. It then got caught in an endless boot loop and all attempts at restoring it using itunes have failed.

Please help.

iPhone XS, iOS 13

Posted on Apr 15, 2020 1:23 PM

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Answer 1

chris_g1

Community Specialist

Apr 16, 2020 1:01 PM in response to manubea1

Hey there, manubea1,

Thanks for posting in the Apple Support Communities regarding your iPhone XS. If I understand, it is currently not booting past the Apple logo. I'm happy to help!

I see you've tried to restore using iTunes. This is a great step to take if your iPhone will not complete booting, per If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support. I'd recommend starting by reviewing that article to make sure you've followed all the appropriate steps, but if you've done so and still can't get the phone to restore and boot, you'll need to speak with Apple Support directly. You can do that here: Contact Apple Support.

Best.

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iphone XS stuck in boot loop after ios 13.4.1 update

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