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samanth- Author

Level 1

4 points

how do you fix a macbook air when its stuck on the login and the tome and battery is frozen

how do you fix a macbook air when its stuck on the login and the tome and battery is frozen

MacBook Air 13", macOS 10.14

Posted on Apr 15, 2020 2:50 PM

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Level 10

141,964 points

Posted on Apr 15, 2020 4:42 PM

Does the keyboard not work? Does the cursor move at all? If not force your Mac to shut down by pressing and holding its power button.

Log out, sleep, restart, or shut down your Mac - Apple Support:

If your Mac won’t shut down, press and hold the power button for 6 seconds to force a shutdown.

Then, restart it again in the usual manner and try logging in again.

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Best reply

Level 10

141,964 points

Apr 15, 2020 4:42 PM in response to samanth-

Does the keyboard not work? Does the cursor move at all? If not force your Mac to shut down by pressing and holding its power button.

Log out, sleep, restart, or shut down your Mac - Apple Support:

If your Mac won’t shut down, press and hold the power button for 6 seconds to force a shutdown.

Then, restart it again in the usual manner and try logging in again.

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how do you fix a macbook air when its stuck on the login and the tome and battery is frozen

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