You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I want know what caused the crash for my Macbook Pro 13" mid-2014

Hello, I just want know what caused the crash for my Macbook Pro 13" mid-2014 im running Mojave.

Thank you very much!


*** Panic Report ***

panic(cpu 2 caller 0xffffff800b4dbadd): Kernel trap at 0xffffff8021862760, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff8021862760, CR3: 0x0000000260de001b, CR4: 0x00000000001626e0

RAX: 0xffffff801ef47000, RBX: 0x0000000000000050, RCX: 0x0000000000010001, RDX: 0x0000000000000001

RSP: 0xffffff913d04b878, RBP: 0xffffff913d04b8a0, RSI: 0xffffff800be21c00, RDI: 0xffffff8028423bd0

R8:  0xffffff801fc83388, R9:  0xffffff800bca38c8, R10: 0xffffff800bca38f8, R11: 0xffffff802ceaf60c

R12: 0x0000000000000005, R13: 0xffffff7f8c7a5f30, R14: 0xffffff800be21c00, R15: 0xffffff802a64aa40

RFL: 0x0000000000010216, RIP: 0xffffff8021862760, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffff8021862760, Error code: 0x0000000000000011, Fault CPU: 0x2 Kernel NX fault, PL: 0, VF: 2




[Re-Titled by Moderator]

MacBook Pro 13", macOS 10.14

Posted on Apr 16, 2020 12:40 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2020 10:27 AM

Your wounds are likely to be self-inflicted.


kernel panic, page faults are usually caused by third party so-called Anti-Virus software. The kernel panic is caused deliberately "to protect you".


loaded kexts:

com.paragon-software.filesystems.ntfs 318.3.14

com.eshare.client.mac 2

com.symantec.ips.kext 9.0.2

com.symantec.nfm.kext 9.0.1

com.symantec.internetSecurity.kext 9.0.3

com.symantec.SymXIPS 9.0.1


You may have additional problems as well, but there is no way to determine that until the anti-virus software is removed.

Similar questions

6 replies
Question marked as Top-ranking reply

Apr 17, 2020 10:27 AM in response to Justin_Go

Your wounds are likely to be self-inflicted.


kernel panic, page faults are usually caused by third party so-called Anti-Virus software. The kernel panic is caused deliberately "to protect you".


loaded kexts:

com.paragon-software.filesystems.ntfs 318.3.14

com.eshare.client.mac 2

com.symantec.ips.kext 9.0.2

com.symantec.nfm.kext 9.0.1

com.symantec.internetSecurity.kext 9.0.3

com.symantec.SymXIPS 9.0.1


You may have additional problems as well, but there is no way to determine that until the anti-virus software is removed.

Apr 16, 2020 4:58 AM in response to Justin_Go

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.



If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553


You can post your Kernel Panic report in their entirety here, preferable three separate reports in three separate "Additional Text" box for ease of reading and comparison, (see menu below.) A single report may be useful but does not establish a trend for a meaningful diagnosis.


Kernel Panic reports can be found /Library/Logs/DiagnosticReports

From the Finder>Go>Go To Folder, copy and paste:

/Library/Logs/DiagnosticReports


ends in .panic post the whole report.


Apr 17, 2020 10:09 AM in response to Justin_Go

If you still have problems after uninstalling the AV software, then run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper. If you allow EtreCheck "Full Disk Access" the summaries of the recent logs will also be included.


As for the Kernel Panic reports Apple has a couple of different locations where they can be located depending on the version of macOS. The easiest way to locate them is using the Console app. In the left pane of the Console app look for any folders named something like "Diagnostic Reports", "System Reports", "/var/log", "/private/var/log", or maybe a folder within "/Library/Logs". Don't worry about any of the logs shown in the Console app other than Kernel Panics since the other Apple logs are mostly worthless for troubleshooting problems these days.

I want know what caused the crash for my Macbook Pro 13" mid-2014

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.