Transferring iPhone pictures using mage Capture on Macbook

I cannot transfer my pictures from my iPhone to my Macbook Pro using Image Capture. This is the program that I have used for years to transfer my iPhone pictures and video with no problem. Suddenly it has froze up when I start to use it and crash. I tried on 3 different Macbook Pro computers and get the same result. I tried with a different camera using Image Capture and it works fine. This seams hat Apple must have done something to the iPhones causing a problem transferring to the Macbook Pro with Image Capture. I am a person who doesn't' want to save to Cloud. Is anyone else having this problem?

Posted on Apr 16, 2020 6:37 AM

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1 reply

Apr 17, 2020 7:32 AM in response to uptownvideo

Good afternoon uptownvideo,


Welcome to the Apple Support Communities!


I understand you are no longer able to transfer pictures from your iPhone to your MacBook Pro using Image Capture. Can you provide a little more information regarding this issue?


  • Which iPhone do you have, and what iOS version is on it?
  • Which MacBook Pro do you have, and what macOS is running on it?
  • Since you have been transferring photos using Image Capture for years, what has recently changed?
  • Are you able to import your pictures into the Photos application?


On your iPhone, open the Settings app and tap Settings > Camera > Formats. Is the current setting "High Efficiency" or "Most Compatible"? Try changing to "Most Compatible" and restart the iPhone and the Mac. Then, take a few pictures and see if you are able to import them using Image Capture.


Using HEIF or HEVC media on Apple devices


Transfer photos and videos from your iPhone, iPad, or iPod touch


Import photos from a camera or phone using Photos on Mac - Photos User Guide


Please reply to this thread if the issue persists after trying the steps above, and I'll do my best to help you with this!


Take care.



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Transferring iPhone pictures using mage Capture on Macbook

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