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Issues setting up/restoring older Apple Watches on iOS 13.4

I have an iPhone 11 Pro running 13.4.1. I have a Series 5 Watch that is paired - that's all fine. Something went wrong with my second (night) Watch that is a Series 1 during the last software update, so it reset.


Now in 13.4 when trying to pair this other watch, the option to 'Set up as a new watch' or 'Restore from backup' are not present at all. When trying to pair a new watch all I see is 'Update now' and Skip the Update and Exit Setup'.


The watch is updated to 5.3.6 (current version number on my Series 5 is 6.2.1), and when trying to update all it says is 'Your software is up to date', the only option being to cancel which in turn resets the watch again. Its an endless loop.


I've tried this with another spare Series 2 watch I have that had an older OS - same thing happened. Also tried with another older iPhone (also running 13.4) and could not pair either Series 1 or 2 watch to this phone either as the only watch.


So I am assuming iOS 13.4 has issues pairing watches currently running anything older than WatchOS 6.0?



After starting the new watch setup process I'm only shown this:



Then after software check I'm only shown this:

Apple Watch Series 1, watchOS 5

Posted on Apr 16, 2020 9:20 AM

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36 replies

Aug 1, 2020 4:36 AM in response to Sharon in TX

Same issue, i tried to pair and update iwatch series 1, my iphone has ios 12 and other iphone ios 11, and also i tried on 13.6,

watch has os 3.1, nothing worked, same problem as in the message at the beginning of this thread. So how can we update our old watches and pair when they are restored on factory settings and this problem appears?! i’ll take mine to service :( hoping they have some solution

Aug 1, 2020 9:36 AM in response to ANAHIZAR

I finally gave up and purchased a new watch (needed/wanted a new one anyway). After pairing the new watch 5 to my iPhone XR/iOS13, I gave my old watch 2 (the one that wouldn't work on my iPhone XR/iOS13) to my daughter and low and behold, it paired with her newer iPhone 11/iOS13 just fine (even though I tried pairing old watch 2 with other older iPhones in our house running iOS versions older than 13). Evidently, somehow you have to remove the watch from being paired to your phone (or try pairing someone else's watch with your phone?), then re-pair your watch. ??

Aug 6, 2020 12:58 PM in response to darkejon80

Apple will fix this problem for free! I have an iPhone XR and was having trouble pairing it to a brand new series 2 watch. When trying to pair on my phone it wouldn’t read the animation or provide the number code to pair manually. I then tried on an iPhone 6 and was able to get to the point of seeing it needed an update but not being able to update it. I sent it into Apple and they sent me a new refurbished watch and it has been working ever since!

Aug 17, 2020 6:08 AM in response to filljones70

Ha! just gone through the online chat again with them (you never know) same old suggestions but when with it. Finally oh its broke we will have to get a tech to look at it. Chose the mail in service as I'm in no rush, been living without it.

Got my email and have to make a payment £192.44!!!


Hes trying to tell me its specific to this watch now.


Just another apple product that cant go beyond 5 years due to no long term OS commitment.

Nov 20, 2020 10:10 PM in response to darkejon80

In the same boat and same sea of frustration. To have it go from “becoming obsolete” to “completely useless” overnight is over the top.


restrict some features for security reasons of you have to but don’t treat your consumer base this way.


our family has slowly up graded over the last couple years. Mine would have been next. But this behavior makes me lose faith in its cost to benefit ratio as a next purchase.

probably would have



Issues setting up/restoring older Apple Watches on iOS 13.4

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