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wcasey Author

Level 1

4 points

Issue syncing watch with new phone

Looking to see if anyone else has this issue. I am trying to set up my series 2 watch on my iPhone. I have done a full reset of my watch erasing all data and settings. When I go to the watch app I am able to get the watch to connect to the phone. It then wants to do an update of the watch. The app goes off to search for an update but returns a message " update software on your iPhone". The iPhone is already at 15.5. The only thing I can do is reset the install. I have tried this on a iPhone X and Xr. Thanks.

Posted on Jun 21, 2022 7:01 AM

Top-ranking reply

javaliga

Level 10

119,907 points

Posted on Jun 21, 2022 9:28 AM

FWIW a lot of people have had trouble updating a series 3 watch and a series 2 can only be worse. With the limited memory in a series 2 or 3 watch, your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it:

Genius Bar Reservation and Apple Support Options - Apple

See the replies to:

Series 3 Apple Watch Setup Fails At Updat… - Apple Community

Apple Watch 3 is stuck on preparing updat… - Apple Community

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Issue syncing watch with new phone

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