Level 1

8 points

ipad pro wont accept my user name for my banks login

I can’t log into my bank account with my iPad Pro. My user name contains an apostrophe and the iPad removes it when I type it in. I never had this problem with my old iPad. I’ve been using that username for years. What can I do to fix this? I really don’t want to change my username.

iPad Pro 11-inch Wi-Fi

Posted on Apr 16, 2020 12:05 PM

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3 replies

Level 10

103,437 points

Apr 16, 2020 1:37 PM in response to mydog32

Hello,

You will need to reach out to your bank’s support for assistance with their product.

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Level 1

8 points

Apr 16, 2020 2:04 PM in response to QuickPost

Why does it still work on my old iPad but notmynew iPad? That’s not the Bank’s problem.

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Level 1

8 points

Apr 16, 2020 2:09 PM in response to QuickPost

Actually, not helpful and not solved. The username still works on my old iPad but not my new iPad. It’s a problem with the iPad, not the app.

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ipad pro wont accept my user name for my banks login

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