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8 points

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I attempted to reboot ,y 10 max and now the Apple logo won’t go away and it will not do a hard reset

iPhone XS Max

Posted on Apr 16, 2020 4:22 PM

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Hard reset etc. My apple logo will not go off or on. I tried to hard set it many many many times. I even tried to plug it into the computer and follow steps. What are my options at this point?
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3 replies

Apr 16, 2020 4:23 PM in response to maquela

Did you do it this way --> Force restart iPhone - Apple Support

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Apr 16, 2020 4:32 PM in response to maquela

See this link for next steps --> If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Level 1

8 points

Apr 16, 2020 4:28 PM in response to lobsterghost1

I attempted to do the hard reset and it doesn’t work. It continues to try to do it on its own but the Apple logo remains.

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