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Macbook Pro battery issues

Hi,


2017 macbookpro no touch bar. Computer says thats its plugged in and that the power source is the adapter, and power continues to fall at normal rate. Tried plugging in numerous times but won't charge. Any advice


Battery cycles around 590 and condition is normal if that is relevant.

MacBook Pro 13", macOS 10.12

Posted on Apr 16, 2020 8:39 PM

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Question marked as Top-ranking reply

Posted on Apr 17, 2020 12:22 PM

Did you try using the other USB-C port? Are you using the correct cable (not all USB-C cables are capable of charging the laptop).


Try an SMC reset.


Try unplugging the charger from the electrical outlet for a minute to reset the charger's internal circuitry.


Here is an Apple article for troubleshooting USB-C charging issues:

https://support.apple.com/en-us/HT204652


See if your laptop qualifies for this free Apple battery repair program:

https://support.apple.com/13inch-macbookpro-battery-replacement


You should also check whether your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is a current list of all the publicly acknowledged free repair programs for various Apple products (some products such as your laptop may have multiple programs):

https://support.apple.com/exchange_repair


Similar questions

3 replies
Question marked as Top-ranking reply

Apr 17, 2020 12:22 PM in response to cf1999

Did you try using the other USB-C port? Are you using the correct cable (not all USB-C cables are capable of charging the laptop).


Try an SMC reset.


Try unplugging the charger from the electrical outlet for a minute to reset the charger's internal circuitry.


Here is an Apple article for troubleshooting USB-C charging issues:

https://support.apple.com/en-us/HT204652


See if your laptop qualifies for this free Apple battery repair program:

https://support.apple.com/13inch-macbookpro-battery-replacement


You should also check whether your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is a current list of all the publicly acknowledged free repair programs for various Apple products (some products such as your laptop may have multiple programs):

https://support.apple.com/exchange_repair


Macbook Pro battery issues

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