Safari won't open after waking from sleep mode

Question

Level 1

8 points

Safari won't open after waking from sleep mode

Catalina 10.15.4, MacBook Pro is about 6 months old.

I out my MacBook to sleep by using the Apple icon and selecting sleep. When I bring it out of sleep mode, Safari won't open. It doesn't bounce or anything. It's like the icon is dead. I tried to force Safari to close but it won't close. I have to manually power the Mac off and back on to get it to work. If I just walk away from the Mac and let it go to sleep, it seems to be OK.

This started on the previous release of Catalina. I was hoping that 10.15.4 would fid it.

Thoughts?

Windows, Windows 6

Posted on Apr 17, 2020 10:31 AM

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Answer 1

dominic23

Level 10

84,018 points

Apr 17, 2020 12:18 PM in response to atlnorm

Startup in Safe Mode: https://support.apple.com/en-us/HT201262

Login to your account.

Launch Safari to test.

To exit Safe Mode, click  in the menu bar and choose “Restart”.

Test.

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Answer 2

Eric Root

Level 10

685,257 points

Apr 17, 2020 6:28 PM in response to atlnorm

Have you tried opening it from the Applications folder? The Dock alias may be corrupt.

Can you Force Quit Safari by using command - option/alt - esc or the menu/Force Quit?

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Answer 3

Eric Root

Level 10

685,257 points

Apr 19, 2020 1:23 PM in response to atlnorm

You are welcome. If you want to try more troubleshooting, are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About.

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.

Etrecheck – System Information.

Web site version if required. https://etrecheck.com

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Answer 4

atlnorm Author

Level 1

8 points

Apr 19, 2020 6:55 AM in response to Eric Root

Eric, in the past, yes, it won't open from the Applications folder.

I have a new issue now. When I put my Mac to sleep from the menu, it goes to sleep. When I return to start things up again, it says it had to shutdown and do I want to report a problem. I have been reporting the problem.

So, I guess there is no need to pursue this fix at this time. I will just turn my Mac off instead of putting it to sleep.

I appreciate the input guys.

Norm

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Answer 5

atlnorm Author

Level 1

8 points

Apr 21, 2020 7:02 AM in response to Eric Root

Thanks Eric, for the info on my problem. I am not using a VPN and I don't have use any anti-virus programs. Yesterday evening, I put the Mac to sleep using the menu. This morning when I woke it up, it once again had restarted due to a problem. I have copied the report below.

panic(cpu 0 caller 0xfffffff01239a5f0): SEP Panic: :SEPD/AKF : 0x000147df 0x000094ff 0x0000ed79 0x000103df 0x0001301d 0x000138eb 0x00013ac3 0x00000000 [hkntv]

Panic app vers: 1267.100.68.0.1

Panic app UUID: BAE3410A-6B67-3FCB-8401-0571798742A1

Root task tag: AppleSEPOS-1267.100.68.0.1

Root task vers: AppleSEPOS-1267.100.68.0.1

Root task UUID: 513B436C-20EC-3599-9DE8-F7C5FD8E1F8A

Firmware type: UNKNOWN SEPOS

SEP state: 1

PM state: 0

Boot state: 32

Mailbox status:

Unavailable

Mailbox entries:

Unavailable

Mailbox queue pointers: -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1 -1/-1

Debugger message: panic

Memory ID: 0xff

OS version: 17P4281

macOS version: 19E287

Kernel version: Darwin Kernel Version 19.4.0: Mon Mar 2 20:38:56 PST 2020; root:xnu-6153.101.6~2/RELEASE_ARM64_T8010

Kernel UUID: 3695E9D9-323E-350E-9A6E-65819BE397D7

iBoot version: iBoot-5540.105.2

secure boot?: YES

x86 EFI Boot State: 0x16

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0x5

x86 Previous Power Transitions: 0x10001000100

PCIeUp link state: not available

Paniclog version: 13

Kernel slide: 0x000000000a1f8000

Kernel text base: 0xfffffff0111fc000

mach_absolute_time: 0x2cace568f66

Epoch Time: sec usec

Boot : 0x5e9b371c 0x000123b0

Sleep : 0x5e9e363b 0x000c9804

Wake : 0x00000000 0x00000000

Calendar: 0x5e9e363c 0x00095937

Panicked task 0xffffffe0005d8200: 3371 pages, 216 threads: pid 0: kernel_task

Panicked thread: 0xffffffe000608fd8, backtrace: 0xffffffe01181f9d0, tid: 102

lr: 0xfffffff011ac0764 fp: 0xffffffe01181fa10

lr: 0xfffffff011ac05c0 fp: 0xffffffe01181fa80

lr: 0xfffffff011bdae7c fp: 0xffffffe01181fb30

lr: 0xfffffff01208962c fp: 0xffffffe01181fb40

lr: 0xfffffff011abff28 fp: 0xffffffe01181feb0

lr: 0xfffffff011ac0280 fp: 0xffffffe01181ff00

lr: 0xfffffff0128f68f8 fp: 0xffffffe01181ff20

lr: 0xfffffff01239a5f0 fp: 0xffffffe01181ff50

lr: 0xfffffff01238f904 fp: 0xffffffe01181ff70

lr: 0xfffffff01239080c fp: 0xffffffe01181ffa0

lr: 0xfffffff012014dec fp: 0xffffffe01181ffd0

lr: 0xfffffff0120ffc4c fp: 0xffffffe01181ffe0

lr: 0xfffffff011ad5b94 fp: 0xffffffe01181fff0

lr: 0xfffffff011ad5b28 fp: 0xffffffe0164a3c90

lr: 0xfffffff012094514 fp: 0x0000000000000000

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Safari won't open after waking from sleep mode

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