Logic pro X trial installation error

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Level 1

6 points

Logic pro X trial installation error

Hi everyone,

I downloaded the installer for Logic pro X free 90 day trial and completed the prompts to conclude installation. Installation continues and files are written until the end after a few minutes and then a window pops up saying "The installation failed". Does anyone know why this could be? I have enough free storage. I did however delete the installer and download it again, but I doubt this is the issue. Would really like to get this installed so any help would be appreciated. Thanks.

MacBook Pro 13", macOS 10.15

Posted on Apr 17, 2020 3:51 PM

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Answer 1

Apr 18, 2020 5:19 AM in response to Thyss_81

Hi,

google uninstall logic. Apple have a guide.

Also i think the installer may have an uninstall option in the pkg.

note If you manually delete the installation and its partly installed not all files may be there. Delete the ones which are.

reboot mac

try installing again.

cheers

stu

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Answer 2

Wilddrums

Level 5

4,286 points

Apr 19, 2020 9:05 AM in response to pieterlab

Don't create a new Apple ID. pieterlab suggestion was about a new user account on the Mac only. The idea is to check for privileges issues with the current user account.

WD

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Answer 3

Wilddrums

Level 5

4,286 points

Apr 18, 2020 8:58 AM in response to pieterlab

Hi pieterlab,

I asked about the source of the installer because I observed the availability of the "same" Logic installer from untrusted sources. It looks like you got it from the right place.

Then my second question about a previous installation of Logic.

You say you never installed Logic before.

You downloaded the trial installer and what? Did you run it? If so how did you stop it?

Then you deleted the installer and download it again. This is unnecessary. You could have just rerun the same installer.

You said you had a storage problem. How much free space do you have now?

The part where we need more details on is:

I tried deleting everything manually and rebooting and reinstalling, but it did not work. However there were .plist and .bom files which seem to be related to logic which I could not delete before I rebooted as it says it is required by macOS.

What do you mean by "everything"?

Note: Since it is a 90 trial, i suspect a kind of timer of install flag stored somewhere. I'm not sure.

WD

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Answer 4

Apr 19, 2020 7:55 AM in response to pieterlab

Hi.

it could be apple servers very busy? What should be easy is proving not to be? Maybe try again or create a gmail account for testing?

You could try using your existing apple id in the new user account in case its something specific to your existing user account?

cheers

stu

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Answer 5

Pancenter

Level 6

14,788 points

Apr 19, 2020 8:41 AM in response to pieterlab

How much free space do you have on your System drive?

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Answer 6

pieterlab Author

Level 1

6 points

Apr 18, 2020 10:19 AM in response to Wilddrums

Hi WD,

Indeed I did download the installer, but like I said I deleted it before I ran it. This was because of a storage problem I was having caused by a plugin, which I consequently deleted completely and now I have about 100gb free space, so this is no problem.

Regarding: What do you mean by "everything"?

I deleted the installer file as well as all files related to logic which I determined to be installed at the same time as downloading the installer. Mostly found here:

Macintosh HD:Lbrary:Audio:Apple Loops:Apple

Macintosh HD:Lbrary:Audio:Impulse Responses

Macintosh HD:Lbrary:Application Support:Logic

Regarding your comment: "Note: Since it is a 90 trial, i suspect a kind of timer of install flag stored somewhere. I'm not sure."

I think this might be the case, only thing that I believe it could be, thats why I am kicking myself and trying to find a way to reinstall from scratch.

Quite bleak that I cannot resolve this issue.

If you or anyone else can suggest a way to solve this problem please let me know.

Thanks

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Answer 7

Wilddrums

Level 5

4,286 points

Apr 18, 2020 11:04 AM in response to pieterlab

If you didn't run the installer then you had nothing to delete. Even deleting the installer was not necessary.

Macintosh HD:Lbrary:Audio:Apple Loops:Apple

Macintosh HD:Lbrary:Audio:Impulse Responses

Macintosh HD:Lbrary:Application Support:Logic

The first two folders are not specific to Logic. The last one, I'm not sure.

Anything else was present in these folders?

I suggest you recreate these folders. Look in the trash to see if they are there.

WD

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Answer 8

Wilddrums

Level 5

4,286 points

Apr 19, 2020 3:02 PM in response to pieterlab

The trial is the full version of Logic. The only difference is the trial limit. Installing from the Mac App Store may works as it is not the same installation process but you're right: First try to find the cause of the problem.

Did you try to recreate the folders you deleted?

Beyond that, I suggest to call Apple for support.

WD

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Answer 9

Wilddrums

Level 5

4,286 points

Apr 17, 2020 4:55 PM in response to pieterlab

First question: Where did you get the "installer" exactly?

Second question: Did you ever install a previous version of Logic?

WD

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Answer 10

Apr 18, 2020 8:14 AM in response to pieterlab

Hi,

the last resort is to back up your data, reinstall osx and apps and install logic..

cheers

stu

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Answer 11

pieterlab Author

Level 1

6 points

Apr 18, 2020 4:19 AM in response to Wilddrums

I downloaded it from the official apple page with the link provided. I never installed a previous version of Logic before this, but I did delete the first installer I downloaded a few days ago (without ever actually going through the prompts and installing the software) as I had a storage problem. After sorting out the storage problem I again downloaded the installer from the above link and after initiating the installation process an error occurs right at the end. I have only used Garageband with a few downloaded AU plugins in the past. I am really not knowledgable on the subject, but I wonder if deleting all files related to logic and then redownloading and installing the software would be a good option. Any advice would be appreciated as I am not yet sure about actually purchasing Logic. Thanks

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Answer 12

pieterlab Author

Level 1

6 points

Apr 18, 2020 8:03 AM in response to stuartpm3

Hi Stuart,

I tried deleting everything manually and rebooting and reinstalling, but it did not work. However there were .plist and .bom files which seem to be related to logic which I could not delete before I rebooted as it says it is required by macOS. Maybe this is the cause. Any other suggestions?

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Answer 13

pieterlab Author

Level 1

6 points

Apr 18, 2020 4:06 PM in response to Wilddrums

Yes I am quite aware of this I just needed the extra 1 gb space at that point in time! I just downloaded the installer again when I had free space and the instalation error occured at the end like the photo I first posted. After that I deleted everything, restarted my mac and downloaded again and again the installer encountered an error...

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Answer 14

pieterlab Author

Level 1

6 points

Apr 19, 2020 7:25 AM in response to pieterlab

I created a new user, but now I am unable to create a new apple ID with my other email account. After trying to create it says "there was a problem creating your apple ID. Your account cannot be created at this time."

Have to say getting a bit frustrated with all the issues I am getting with apple lately.

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Answer 15

pieterlab Author

Level 1

6 points

Apr 19, 2020 2:55 PM in response to Wilddrums

Alright, I tried installing just on a new user account and this also did not work. I have 125gb free space on my system drive. My only hypothesis is that it might be a kind of timer of install issue where I did not install the software fast enough after downloading the installer package. I'm not sure. Now I also do not want to purchase the full version from app store for fear installation will fail.

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Logic pro X trial installation error

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