I'm using catalina, recently I mailed my macbook in for screen replacement. ever since it's back, I don't have airdrop. I also am not able to use handoff features. Wifi and bluetooth seems normal and works fine except for airdrop and handoff.
When I find airdrop and double click on it I get this warning.
MacBook Pro 13", macOS 10.15
Hello,
My problem was not just Airdrop. First I noticed handoff was gone. When I tried enabling it in System Preferences>General, the option wasn't even there. Then I tested in safe mode, it worked. When I tested on another user, however, it didn't work. Then I realized Airdrop is also gone. Same symptoms. I checked my bluetooth module through system report, and I saw the "Handoff support: No" which made me think maybe the module is broken but why would it even work in safe boot then, right?
I tried all of the following:
-Restored from backup again
-Reinstalled macOS(while keeping the home folder)
-turning off and on the bluetooth/wifi
-re-pairing bluetooth with my iphone
-changing the computer name
-removing device from icloud using another device
-turning off each icloud service manually, then finally signing out of my icloud account from system preferences(this didn't work until I turn off everything, imessage, facetime etc. manually.)
-force deleting the contents of ~/Library/Accounts(later I restored from backup)
-deleting ~/Library/Preferences/MobileMeAccounts.plist (later I restored from backup)
-using "defaults delete MobileMeAccounts" code in terminal (I couldn't do anything to restore this because I don't know how. I just assumed this was the same thing with previous step)
-smc&pram reset
No luck, it was still the same. I did a SMC reset, no luck.
Finally one day, as I was cleaning my keyboard, I realized if I press the power button, the mac freezes. and the only way to do something is a long press on the power button to force shutdown. I tried it couple more times and it was consistent. Then I realized it might be something with pram/sram?
I did a pram reset, then all the problems disappeared. I spent over 20 hours to fix this issue, but in the end I solved it with a 30 seconds solution. The weird part is I already tried it before, but it didn't solve. This time I let it chime for 4 times or so. To make sure. I guess 2 chimes were not enough?
Anyway, my issue is gone now. I hope anyone else seeking the solution can fix it the same way.
Thank you for your answer!
Hello,
My problem was not just Airdrop. First I noticed handoff was gone. When I tried enabling it in System Preferences>General, the option wasn't even there. Then I tested in safe mode, it worked. When I tested on another user, however, it didn't work. Then I realized Airdrop is also gone. Same symptoms. I checked my bluetooth module through system report, and I saw the "Handoff support: No" which made me think maybe the module is broken but why would it even work in safe boot then, right?
I tried all of the following:
-Restored from backup again
-Reinstalled macOS(while keeping the home folder)
-turning off and on the bluetooth/wifi
-re-pairing bluetooth with my iphone
-changing the computer name
-removing device from icloud using another device
-turning off each icloud service manually, then finally signing out of my icloud account from system preferences(this didn't work until I turn off everything, imessage, facetime etc. manually.)
-force deleting the contents of ~/Library/Accounts(later I restored from backup)
-deleting ~/Library/Preferences/MobileMeAccounts.plist (later I restored from backup)
-using "defaults delete MobileMeAccounts" code in terminal (I couldn't do anything to restore this because I don't know how. I just assumed this was the same thing with previous step)
-smc&pram reset
No luck, it was still the same. I did a SMC reset, no luck.
Finally one day, as I was cleaning my keyboard, I realized if I press the power button, the mac freezes. and the only way to do something is a long press on the power button to force shutdown. I tried it couple more times and it was consistent. Then I realized it might be something with pram/sram?
I did a pram reset, then all the problems disappeared. I spent over 20 hours to fix this issue, but in the end I solved it with a 30 seconds solution. The weird part is I already tried it before, but it didn't solve. This time I let it chime for 4 times or so. To make sure. I guess 2 chimes were not enough?
Anyway, my issue is gone now. I hope anyone else seeking the solution can fix it the same way.
Thank you for your answer!
Hello serhatsolmaz.
Thanks for reaching out to Apple Support Communities. If I'm understanding correctly, since receiving your MacBook Pro back from repair, AirDrop does not appear to be working. I will be glad to assist.
Let's try safe mode to see if it help:
How to use safe mode on your Mac
If the issue persists, test in another user account:
How to test an issue in another user account on your Mac
Hope this helps.
Cheers.
Hi serhatsolmaz.
Glad to hear that you are all set.
Take care.
Airdrop missing
