Turned off iCloud Drive / My documents not resolving

I needed to turn off iCloud Drive due to conflicts with an app.


I followed the directions to do so.


The I was left with a local instance of iCloud drive (nothing downloaded) and my Documents folder which contained the same files and folders, but only four folders are now accessible; the rest are greyed out (see image). The greyed out folders are zero bytes. Clicking on the greyed out folders does nothing. Right clicking brings up properties but no option to download the missing info from iCloud.

I clicked on all of the folders in iDrive and it downloaded the files. So now I have what looks like a complete set of files in the iCloud Drive and something weird going on in my Documents folder. (See screen shot). What's is going on and what should I do to fix this situation?

Posted on Apr 17, 2020 5:38 PM

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Question marked as Top-ranking reply

Posted on Apr 19, 2020 2:15 PM

Hello Robert1969M and welcome to Apple Support Communities.


I see you are facing some confusion after switching off iCloud Drive on your Mac.


Add your Desktop and Documents files to iCloud Drive - Apple Support


"Turn off Desktop and Documents

When you turn off Desktop & Documents Folders, your files stay in iCloud Drive and a new Desktop and Documents folder is created on your Mac in the home folder. You can move files from iCloud Drive to your Mac as you need them, or select all of your files and drag them to the place you want to keep them.

"From your Mac, choose Apple menu > System Preferences. Click Apple ID, then click iCloud. On macOS Mojave or earlier, choose Apple menu > System Preferences, then click iCloud.

Next to iCloud Drive, click Options.

Deselect Desktop & Documents Folders.

Click Done.

"If you turn off iCloud Drive or sign out of iCloud, you have the option to keep a local copy of your files that are in iCloud Drive. Whether you decide to keep a local copy or not, a new Desktop and Documents folder is created in your home folder. If you choose to keep a local copy, your files in iCloud Drive are copied to a folder called iCloud Drive (Archive) in your home folder. Then you have the option to move any files that were in your iCloud Desktop and Documents, back to your new local Desktop and Documents."


It's important to note that the process will look different if you actually switched off iCloud Drive versus switching off the Desktop & Documents function. If you switched off iCloud Drive and opted to keep a local copy of your files, you should see them in a folder called iCloud Drive (Archive). You can move the files you want from there to the newly created Desktop and Documents folders created on the Mac. Once that's done, you can get rid of the iCloud Drive (Archive) folder.


Cheers.

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Question marked as Top-ranking reply

Apr 19, 2020 2:15 PM in response to Robert1969M

Hello Robert1969M and welcome to Apple Support Communities.


I see you are facing some confusion after switching off iCloud Drive on your Mac.


Add your Desktop and Documents files to iCloud Drive - Apple Support


"Turn off Desktop and Documents

When you turn off Desktop & Documents Folders, your files stay in iCloud Drive and a new Desktop and Documents folder is created on your Mac in the home folder. You can move files from iCloud Drive to your Mac as you need them, or select all of your files and drag them to the place you want to keep them.

"From your Mac, choose Apple menu > System Preferences. Click Apple ID, then click iCloud. On macOS Mojave or earlier, choose Apple menu > System Preferences, then click iCloud.

Next to iCloud Drive, click Options.

Deselect Desktop & Documents Folders.

Click Done.

"If you turn off iCloud Drive or sign out of iCloud, you have the option to keep a local copy of your files that are in iCloud Drive. Whether you decide to keep a local copy or not, a new Desktop and Documents folder is created in your home folder. If you choose to keep a local copy, your files in iCloud Drive are copied to a folder called iCloud Drive (Archive) in your home folder. Then you have the option to move any files that were in your iCloud Desktop and Documents, back to your new local Desktop and Documents."


It's important to note that the process will look different if you actually switched off iCloud Drive versus switching off the Desktop & Documents function. If you switched off iCloud Drive and opted to keep a local copy of your files, you should see them in a folder called iCloud Drive (Archive). You can move the files you want from there to the newly created Desktop and Documents folders created on the Mac. Once that's done, you can get rid of the iCloud Drive (Archive) folder.


Cheers.

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Turned off iCloud Drive / My documents not resolving

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