About apple id
Guys I have my 5s iPhone and I didn't use it long time. Then I forgot my apple id and my mail.ru also forgot. How I can reset my password I have box of my 5s?
iPhone 6, iOS 12
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See: If you forgot your Apple ID https://support.apple.com/en-us/HT201354 and
If you forgot Apple ID password https://support.apple.com/en-us/HT201487.
You might as well also See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485.
The box you mention will do you no good. What you would need is the receipt for your purchase of the device with its serial number on it .
Note that if you can't answer your security questions satisfactory, then we will be unable to help you unless you have the receipt mentioned above. See:
Security and your Apple ID https://support.apple.com/en-us/HT201303.
This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
But, if you have the receipt mentioned above, then contact Apple using these options:
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.