Software Update
What to do when an error occurs when installing software update (from iOS 10 to iOS 12)?
What to do when an error occurs when installing software update (from iOS 10 to iOS 12)?
Hi luthowen,
Thank you for using Apple Support Communities.
It's my understanding that you're unable to update your iPhone. I want to help. You can follow the steps in this article to If your iPhone, iPad or iPod touch won’t update - Apple Support
If those steps don’t help, you can update with a computer. Here’s how: Update your iPhone, iPad, or iPod touch - Apple Support
Reach back out with any questions.
All the best!
Hi luthowen,
Thank you for using Apple Support Communities.
It's my understanding that you're unable to update your iPhone. I want to help. You can follow the steps in this article to If your iPhone, iPad or iPod touch won’t update - Apple Support
If those steps don’t help, you can update with a computer. Here’s how: Update your iPhone, iPad, or iPod touch - Apple Support
Reach back out with any questions.
All the best!
Hi luthowen,
Thank you for reaching back out to Apple Support Communities.
You can use a computer that you trust. It can be a PC or a Mac. Your iPhone will need to be physically connected.
For a PC, this article has the step the steps to take to Update software on iOS and iPadOS devices in iTunes on PC - Apple Support
For a Mac, this article shows you how to Update software on your iPhone or iPad - Apple Support
Best Regards!
Thanks a lot.
Another question, if I don't have a Mac can a friend that has one update my software for me wirelessly or do I need to connect my phone and the computer with a cable?
Software Update