Verizon upgrade charge

Hey Carols52,

I see that you have a question regarding an upgrade charge when you bought a new iPhone 11.

Are you part of the Upgrade Program? This could explain the charge: iPhone Upgrade Program - Apple. If not, you may want to reach out to Verizon for more information: Verizon Wireless - Contact Us.

Have a great day!

I believe all of the cellular carriers in US charge these things. It is like an activation charge for a new device. A service charge so to speak to make a change of device information in the computer. I believe it is crock too, but that is how they deal with things. They even charge it when you buy a phone with them!

Another one of those terrific fees that add on, and have increased over the years. They also use that same charge if you activate an Apple Watch with cellular. AT&T did it for me too when I activated cellular on my new Watch, and they don't even have to do anything. I did it all at the Apple store from my iPhone. Ridiculous.

Yes - Had I bought the phone directly from Verizon they offered a 50% off the one-time charge.

Just bought a 2nd edition SE from Apple and was also charged the Verizon $40.00 "One-Time Upgrade Charge". Most unfortunate because they're charging me for something I can take care of myself by simply swapping my existing SIM card from my old SE into my new SE.

I did this when I bought my 1st SE but at that time, I had paid full price while at an Apple Store. Switching the SIM from my iPhone5S, Verizon automatically recognized my new phone with no upgrade charge. In fact this was recommended by the Apple sales person. I will take this up with Verizon but I'm also disappointed that buying an iPhone through Apple resulted in what I view as an unnecessary charge. Perhaps this is what Verizon demands from its customers when dealing with Apple.