Safari does not successfully load the New York Times web site on my iMac. Chrome browser works okay

Safari does not successfully load the New York Times web site on my iMac. Chrome browser works okay

Running MacOS High Sierra 10.13.6 Also using Safari Version 13.0.5

iMac Line (2012 and Later)

Posted on Apr 18, 2020 3:59 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 20, 2020 4:44 PM

thisdoghunts Said:

"I ran in Safe Mode and also ran using a different User Account, result was the same (problem still existed). I also downloaded and executed Etresoft and it reported no major problem when no apps were running. With Safari only executing it reported that it was using an excessive amount of CPU."

-------


Three Thoughts - then a Reinstall:


  • Use MalwareBytes for Mac:

Seeing that Safari is reportedly using an excessive amount of CPU, I would recommend that you run Malwarebytes for Mac. This is software that searches for malware/adware. So, scan with it and then remove what is found from the quarantine. Once removed, uninstall MalwareBytes for Mac. Then, finally, restart the Mac.

Downloads:

  1. Malwarebytes Anti-Malware for Mac
  2. Malwarebytes uninstaller

---


  • "Not-Responding" Apps:

If your CPU is getting too hot, then I am certain that too much is running in the background, from a security scan to whatever else. But, you might have an application that is not responding. If so, Force Quit It.

  1. Go Into: the Apple Menu
  2. Click: Force Quit...
  3. Select: an Application ending in "(Not Responding)"
  4. Click: Force Quit button

---


  • Remove Login items:

See if something opens at log in that is staying open, causing too much processing to occur.  Go Here: Change Users & Groups Login Items preferences on Mac - Apple Support.

---


Reinstall the macOS:

As a last resort, reinstalling the macOS may be the ultimate way to go here.

  1. Back up your Mac: Start by Creating a Time Machine backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reinstall.
  2. Reinstall the macOS: Nothing would be lost, it's just that sometimes changes are made to your system, and then then processes become corrupted, technically. When reinstalling, deleted files are reinstalled, and misplaced files are moved back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support.
3 replies
Question marked as Top-ranking reply

Apr 20, 2020 4:44 PM in response to thisdoghunts

thisdoghunts Said:

"I ran in Safe Mode and also ran using a different User Account, result was the same (problem still existed). I also downloaded and executed Etresoft and it reported no major problem when no apps were running. With Safari only executing it reported that it was using an excessive amount of CPU."

-------


Three Thoughts - then a Reinstall:


  • Use MalwareBytes for Mac:

Seeing that Safari is reportedly using an excessive amount of CPU, I would recommend that you run Malwarebytes for Mac. This is software that searches for malware/adware. So, scan with it and then remove what is found from the quarantine. Once removed, uninstall MalwareBytes for Mac. Then, finally, restart the Mac.

Downloads:

  1. Malwarebytes Anti-Malware for Mac
  2. Malwarebytes uninstaller

---


  • "Not-Responding" Apps:

If your CPU is getting too hot, then I am certain that too much is running in the background, from a security scan to whatever else. But, you might have an application that is not responding. If so, Force Quit It.

  1. Go Into: the Apple Menu
  2. Click: Force Quit...
  3. Select: an Application ending in "(Not Responding)"
  4. Click: Force Quit button

---


  • Remove Login items:

See if something opens at log in that is staying open, causing too much processing to occur.  Go Here: Change Users & Groups Login Items preferences on Mac - Apple Support.

---


Reinstall the macOS:

As a last resort, reinstalling the macOS may be the ultimate way to go here.

  1. Back up your Mac: Start by Creating a Time Machine backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reinstall.
  2. Reinstall the macOS: Nothing would be lost, it's just that sometimes changes are made to your system, and then then processes become corrupted, technically. When reinstalling, deleted files are reinstalled, and misplaced files are moved back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support.

Apr 19, 2020 6:56 PM in response to thisdoghunts

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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Safari does not successfully load the New York Times web site on my iMac. Chrome browser works okay

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