iPhone X is frozen and will not power off

My iPhone X is frozen in an app. I can not power off or get back to my home screen. I’m able to talk to Siri, but she cannot open any apps or take me into settings.

iPhone X

Posted on Apr 18, 2020 8:15 PM

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Question marked as Top-ranking reply

Posted on Apr 20, 2020 6:03 PM

Good afternoon Heydays2000,


Welcome to the Apple Support Communities!


I understand your iPhone X is frozen in a specific app. Here are a few resources to help you address this:


Force restart iPhone - iPhone User Guide


If an app unexpectedly quits, stops responding, or won’t open


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Take care.



1 reply
Question marked as Top-ranking reply

Apr 20, 2020 6:03 PM in response to Heydays2000

Good afternoon Heydays2000,


Welcome to the Apple Support Communities!


I understand your iPhone X is frozen in a specific app. Here are a few resources to help you address this:


Force restart iPhone - iPhone User Guide


If an app unexpectedly quits, stops responding, or won’t open


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Take care.



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iPhone X is frozen and will not power off

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