Broken screen iPhone, trust computer

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Marcushedin Author

Level 1

5 points

Broken screen iPhone, trust computer

Hi,

I have broken my iPhone and have pictures on the phone that I want to keep.

Sadly I only have them on the phone.

Trying to connect it to a Mac computer that it has never been connected to.

Its an old iPhone 4s.

I need to press "Trust" on both computer and phone. But I can not do it on the phone because the screen is dark, broken. But the phone is alive. Find it on "Finder".

Can I somehow connect the both devices and continue past this "trust" step?

Thanks for any help!

best regards Marcus

iPhone 4S

Posted on Apr 19, 2020 7:53 AM

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Answer 1

Best reply

ChrisJ4203

Level 10

230,389 points

Apr 19, 2020 7:59 AM in response to Marcushedin

Unfortunately, no you cannot get past the Trust. If you cannot complete the trust, you cannot backup the phone, or remove any data from it. You can see about replacing the screen and hope that it does not need to be restored when doing it.

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Answer 2

Apr 19, 2020 7:56 AM in response to Marcushedin

Sorry, but the time to backup up important data is before something catastrophic happens. If the screen is broken and unresponsive, you can't get past that. Since the phone turns on and you do have photos on it, you might want to check out a 3rd party service, which for a fee may be able to save your photos.

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Broken screen iPhone, trust computer

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