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aileen52 Author

Level 1

5 points

IPod is disabled

My iPod is disabled and I have an error message when I try to connect it to iTunes. Just want to restore it to the factory settings

Posted on Apr 19, 2020 8:06 AM

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Level 10

103,305 points

Posted on Apr 19, 2020 3:09 PM

Hello,

Unfortunately you must now fully restore your iPod to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Best reply

Level 10

103,305 points

Apr 19, 2020 3:09 PM in response to aileen52

Hello,

Unfortunately you must now fully restore your iPod to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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IPod is disabled

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