Return Item to Apple

Hello WanZeck,

Thanks for the post. If I understand correctly, you have a question about how to start a return for an item purchased from the Apple Online Store. Is that right? I'll be glad to see if I can help.

You mentioned you're not able to find the "Start a Return" link. It looks like the text you posted is from the resource titled Returns & Refunds. When you look for "Start a Return," are you signing in using the link in the text below?

"To return an item to Apple, sign in to your Order Listing page with your Apple ID and password."

Once you've done that, check to make sure you're following the exact steps below:

"After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Start a Return link below your item and then click the Get Started button. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button."

If you're still not able to request a return, use this to contact Apple: Contacting Apple

Best wishes.