My Face ID says not available until phone cools down.. but my phone is not hot. It’s been inside, 70 degrees F, not charging for hours. I updated software, turned on/off and attempted to reset Face ID setup.
iPhone XS Max, iOS 13
Hi there, Daniela7070!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues using Face ID due to an error about the phone temperature. If you've followed the steps in this article If Face ID isn't working on your iPhone or iPad Pro and still have an issue, I would recommend reaching out to Apple directly by checking out this link to Contact Apple Support and they will be more than happy to proceed with additional steps.
Have a great day!
Face ID not available until phone cools
