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iPad won’t come on

iPad says

ipad is disabled

connect to itunes

iPhone 11

Posted on Apr 19, 2020 2:14 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2020 2:29 PM

Hello,


Unfortunately you must now fully restore your iPad to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

2 replies
Question marked as Top-ranking reply

Apr 19, 2020 2:31 PM in response to jansin226

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help. 

 

You may also check on this Apple Support link: https://support.apple.com/en-us/HT204106 

 

Hope it helps! 

iPad won’t come on

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